Cutter only orders process in 4-5 business days (not including shipping). Custom plates may take up to 4 weeks after proof approval or submission.


Can I return my purchase?

All sales are final. If you have an issue with an order, please reach out to me. Orders cannot be canceled after they have been placed.


Do you do custom orders?

I currently do not take orders for custom designs.


I want a specific size of your design, can you create one? 

I can often change the sizing of a cutter if I don't currently offer what you'd like. It will depend on my workload. 


Do you customize The Cookie Swivel?

I do not do any customizations, but you are welcome to decorate your own! Check out "#pimpmyswivel" on instagram for other's ideas!


Will The Cookie Bridge fit over a half sheet?

Yes! It fits over up to a full size sheet pan and even dehydrator trays. Sometimes I use it even when I'm not using a cookie sheet of any kind.


How long does it take for my cutter order to process?

Normal, non holiday times the processing is 2-3 business days (and sometimes faster). Processing time updates will be in the banner across the top of the page. Holiday times processing can be 2-3 weeks. I will keep the banner updated as process times change